Refund Policy

Refund Policy

The shipper must agree to the refund policies and terms before making the request.

Refunds will be made to the shipper in the following cases:

  1. In case the shipper canceled the request within half an hour of its creation, all the amount charged for the trip is refunded.
  2. In case the shipper canceled the request after half an hour of its creation, 10% of the trip value will be deducted and the remaining amount will be refunded.
  3. In case the shipper canceled the request after the driver accepted it, the initial fees of the trip will be deducted, and the remaining amount will be refunded.
  4. In case the shipper canceled the request after the driver arrived at the loading area, 20% of the trip value will be deducted and the remaining amount will be refunded.
  5. In case the shipper canceled the request after the start of the loading process, 40% of the trip value will be deducted and the remaining amount will be refunded.
  6. In case the shipper canceled the order after the completion of the loading process and start the trip, 60% of the trip value will be deducted and the remaining amount will be refunded.
  7. In case the shipper canceled the request before the driver reached 50% of the total distance towards the delivery point (offloading), 80% of the trip value will be deducted and the remaining amount will be refunded.

Refunds will not be refunded in the following cases:

  • In case the shipper canceled the request after the driver reached 50% or more of the total distance to the delivery point, the trip value will not be refunded and double the trip value will be calculated.
  • In case the shipper canceled the request after the driver arrived at the delivery point, the trip value will not be refunded and double the trip value will be calculated.
  • In case the shipper canceled the request because the driver was unable to reach the delivery point, the trip value will not be refunded and double the trip value will be calculated.
  • In case the recipient does not respond to the driver or the OPS or does not exist, the trip value is not refunded and double the trip value is calculated.
    • Waiting for the driver to receive the response within the city (1 hour)
    • Waiting for the driver to respond outside the city (travel) (3 hours)